Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Senior Executive/Assistant Manager (Patient Response Team)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The role supports the Patient Response Team in managing patient enquiries, feedback, complaints and service-recovery matters at the National Cancer Centre Singapore. Responsibilities may include coordinating responses across clinical and administrative departments, monitoring case resolution, preparing reports, identifying service improvements and engaging patients or caregivers professionally. Candidates are generally expected to have a degree or diploma in healthcare administration, business, communications or a related discipline, with relevant experience in healthcare operations, customer relations or complaint management. Strong communication, writing, coordination, problem-solving and stakeholder-management skills are important. Experience in a hospital or oncology environment, discretion when handling confidential information and the ability to manage sensitive situations calmly would be advantageous.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hospital offer first; it registers you with the Nursing Board (equivalent training, valid licence, maybe an exam) and sponsors an S Pass (SGD 3,300+) or Employment Pass.
Before you apply: Nurses, doctors and most allied health staff must be registered or licensed locally before they start: expect checks on your degree and licence, often an English test, and often an exam or an assessment. Ask the employer who handles it and how long it takes. Most pharma and device office jobs do not need it.
Watch for: Only healthcare institutions with inpatient services can bring in foreign nurses, and the Singapore Nursing Board deals with their HR teams only, never with agents.
Official source: Singapore Nursing Board: foreign-trained nurses and midwives. Checked November 2026.
What the job usually comes with in Singapore
Usual for Healthcare jobs in Singapore, varies by employer. Checked November 2026.
| Registration | Hospital applies to the Nursing Board for you: training, licence, practice in last 5 years; maybe an exam |
|---|---|
| Relocation | Work Permit staff: employer pays levy, bond and insurance (by law); relocation help is an expat perk |
| Housing | Public hospital groups offer foreign nurses a housing allowance (Ministry of Health, May 2023) |
| Flights | Work Permit staff: flight home paid by the employer (by law); others only if the offer says so |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 to 14 days (by law; many get more); 11 public holidays; 14 days' sick leave, 60 in hospital |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About National Cancer Centre of Singapore Pte Ltd
The National Cancer Centre Singapore (NCCS) is Singapore’s national specialist centre for cancer care, research and education. It provides comprehensive services covering cancer prevention, diagnosis, treatment, rehabilitation and survivorship, serving patients from Singapore and the wider region. NCCS is part of SingHealth, Singapore’s largest public healthcare cluster, and works closely with Singapore General Hospital and other institutions. The centre brings together multidisciplinary clinical teams, advanced treatment capabilities and internationally recognised research programmes. Its workforce includes doctors, nurses, allied health professionals, scientists, administrators and patient-support teams. A Patient Response Team contributes to the centre’s focus on patient-centred care by helping address concerns, coordinate communication and improve the overall patient experience.