Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Patient Service Associate, Call Centre (Temp)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Patient Service Associate supports the Call Centre by answering patient enquiries, scheduling or confirming appointments, handling telephone communications, and providing clear information about hospital services. The role typically requires a diploma or relevant customer-service experience, good spoken English, basic computer skills, and the ability to manage patient information accurately and confidentially. Candidates should be courteous, patient, service-oriented, and comfortable working in a busy healthcare environment. Experience in a hospital, clinic, call centre, or administrative setting is advantageous. The successful candidate is expected to communicate professionally with patients and caregivers, remain calm when handling sensitive or urgent enquiries, follow established procedures, and work effectively with clinical and administrative teams.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hospital offer first; it registers you with the Nursing Board (equivalent training, valid licence, maybe an exam) and sponsors an S Pass (SGD 3,300+) or Employment Pass.
Before you apply: Nurses, doctors and most allied health staff must be registered or licensed locally before they start: expect checks on your degree and licence, often an English test, and often an exam or an assessment. Ask the employer who handles it and how long it takes. Most pharma and device office jobs do not need it.
Watch for: Only healthcare institutions with inpatient services can bring in foreign nurses, and the Singapore Nursing Board deals with their HR teams only, never with agents.
Official source: Singapore Nursing Board: foreign-trained nurses and midwives. Checked November 2026.
What the job usually comes with in Singapore
Usual for Healthcare jobs in Singapore, varies by employer. Checked November 2026.
| Registration | Hospital applies to the Nursing Board for you: training, licence, practice in last 5 years; maybe an exam |
|---|---|
| Relocation | Work Permit staff: employer pays levy, bond and insurance (by law); relocation help is an expat perk |
| Housing | Public hospital groups offer foreign nurses a housing allowance (Ministry of Health, May 2023) |
| Flights | Work Permit staff: flight home paid by the employer (by law); others only if the offer says so |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 to 14 days (by law; many get more); 11 public holidays; 14 days' sick leave, 60 in hospital |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About National Heart Centre of Singapore Pte Ltd
National Heart Centre Singapore (NHCS) is Singapore’s national referral centre for cardiovascular care and is part of the SingHealth healthcare group. It provides a comprehensive range of services, including cardiology, cardiothoracic surgery, vascular medicine, diagnostic investigations, rehabilitation, research, and education. NHCS treats both local and international patients and manages routine as well as complex heart conditions. The centre combines specialist clinical care with medical research and professional training, contributing to Singapore’s position as a regional healthcare hub. Employees work in a multidisciplinary environment that places strong emphasis on patient safety, service quality, compassion, and clinical excellence. A Patient Service Associate supports the front-line patient experience and helps ensure that enquiries and appointments are handled efficiently.