Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Waiter / Waitress - Cafe Malacca
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Waiter/Waitress serves guests at Café Malacca, taking orders, explaining menu items, delivering food and beverages, processing payments and maintaining a clean, welcoming dining area. Candidates should have previous restaurant or hotel service experience, a positive attitude and good communication skills. English is useful, while Cantonese or Mandarin may be advantageous in Hong Kong. The role requires attention to detail, teamwork, personal presentation and the ability to work efficiently during busy periods. Candidates are expected to provide friendly, professional service, respond promptly to guest requests and follow hotel standards for hygiene, safety and responsible handling of food and beverages. Flexibility to work shifts, weekends and public holidays is normally required.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About JEN Hong Kong by Shangri-La
JEN Hong Kong by Shangri-La is a contemporary upscale hotel in the Western District of Hong Kong, close to the University of Hong Kong, Sai Ying Pun and the harbourfront. It forms part of Shangri-La Group, an international hospitality company operating hotels, resorts and other properties across Asia and worldwide. The hotel is known for its modern design, energetic atmosphere and approachable service style, with dining, meeting and leisure facilities including Café Malacca. Employees typically work in a multicultural environment and may receive benefits such as staff meals, uniform provision, training, career development and preferential rates at participating Shangri-La properties. The company places emphasis on guest satisfaction, teamwork, service consistency and professional development, making the role suitable for candidates seeking experience in an international hotel environment.