Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Support Specialist
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Support Specialist provides day-to-day technical assistance to hotel colleagues and users, troubleshooting hardware, software, network, account and system issues. The role typically requires a diploma or degree in information technology, computer science or a related discipline, along with practical experience in IT helpdesk or user support, preferably in hospitality. Candidates should be comfortable with Windows environments, Microsoft Office, networking basics, ticketing systems and common hotel technology. Strong communication, problem-solving and customer-service skills are essential. The successful candidate is expected to respond promptly, document incidents accurately, protect confidential information and maintain a professional, service-oriented approach while supporting a busy, multicultural hotel operation.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La International Hotel Management Limited
Shangri-La International Hotel Management Limited is the management company behind Shangri-La Hotels and Resorts, a luxury hospitality group founded in Hong Kong. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La is known for attentive service, upscale accommodation, dining, wellness facilities and strong ties to local culture. Its Hong Kong portfolio includes prominent properties such as Island Shangri-La and Kowloon Shangri-La. The company employs people across hotel operations, culinary services, engineering, finance, sales, technology and corporate support. Employees generally work in a service-focused, multicultural environment where courtesy, teamwork, presentation and guest satisfaction are highly valued. Benefits and salary vary by property, experience and employment terms.