Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Manager- F&B Service (Lobby Lounge)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Manager will oversee daily operations of the Lobby Lounge, ensuring polished guest service, efficient staffing, consistent product quality, and compliance with Shangri-La standards. Requirements typically include a diploma or degree in hospitality or a related field, several years of food and beverage experience, and previous supervisory or managerial experience in an upscale hotel, restaurant, or lounge. Strong knowledge of service procedures, beverage operations, inventory control, point-of-sale systems, and guest recovery is expected. The successful candidate should be confident leading a diverse team, coordinating with kitchen and other hotel departments, handling guest concerns professionally, monitoring revenue and costs, and maintaining high standards of hygiene, presentation, and service excellence.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Edsa Shangri-La, Manila
Edsa Shangri-La, Manila is a luxury hotel located in Mandaluyong City, within the Ortigas business and commercial district. It is part of Shangri-La Group, an international hospitality company known for upscale hotels, resorts, and distinctive Asian-inspired service. The property offers guestrooms and suites, restaurants and lounges, meeting and event facilities, wellness services, and leisure amenities. Its Lobby Lounge serves as a relaxed venue for refreshments, afternoon tea, cocktails, and informal meetings. Employees are generally expected to deliver warm, attentive service while following detailed operating, safety, and grooming standards. The hotel attracts business travelers, local residents, families, and international guests, making communication skills, cultural awareness, teamwork, and flexibility important qualities for hospitality professionals.