Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Manager - Income Audit
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Manager - Income Audit is responsible for reviewing daily hotel revenue, reconciling income from rooms, restaurants, banquets, spa and other outlets, and ensuring accurate posting and reporting. The role typically requires a degree or diploma in accounting, finance or hotel management, previous experience in hotel income audit or finance, and familiarity with accounting systems and internal controls. Strong numerical ability, attention to detail, integrity and communication skills are essential. The successful candidate is expected to identify discrepancies, protect revenue, meet reporting deadlines, support audits and work closely with Front Office, Food and Beverage and the Finance team. Experience with Opera, SunSystems or similar hotel systems would be advantageous.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Jakarta
Shangri-La Jakarta is a luxury five-star hotel in central Jakarta and part of Shangri-La Group, an international hospitality company known for upscale hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The Jakarta property serves business travellers, diplomats, leisure guests and conference groups, offering accommodation, restaurants, event facilities, wellness services and extensive guest amenities. Shangri-La places strong emphasis on gracious Asian hospitality, service quality, operational standards and employee development. A finance position with the hotel would typically involve working in a structured, multicultural environment with close coordination across departments. Employees may receive hotel benefits, meals, training, service-charge participation and opportunities for career progression, although the exact package depends on employment level and local company policy.