Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Manager - Housekeeping (Public Area & Laundry)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Manager will oversee public-area cleaning and laundry operations at Makati Shangri-La, ensuring high standards of cleanliness, presentation, hygiene, and guest comfort. Requirements typically include several years of hotel housekeeping experience, previous supervisory or managerial responsibility, strong knowledge of cleaning procedures, laundry operations, chemical handling, and workplace safety. The successful candidate should be organized, service-focused, physically capable of working on their feet, and confident in leading multicultural teams. Good communication, staff training, quality inspection, scheduling, inventory control, and the ability to respond calmly to guest and operational concerns are expected. Experience in a luxury or international hotel is strongly preferred.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in the heart of Makati, the Philippines’ major business and commercial district. It is part of Shangri-La Group, an international hospitality company known for refined service, Asian-inspired warmth, and high-quality hotels and resorts worldwide. The property serves business travelers, leisure guests, diplomatic visitors, and local customers through its guestrooms, restaurants, lounges, meeting facilities, wellness services, and event spaces. Employees work in a polished, international environment where grooming, courtesy, teamwork, consistency, and attention to detail are highly valued. The hotel offers opportunities across rooms, food and beverage, engineering, sales, finance, and guest services. Its central location provides convenient access to offices, shopping centers, restaurants, transport links, and Manila’s wider metropolitan area.