Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Manager - Food & Beverage (AGSM)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Manager – Food & Beverage is responsible for overseeing daily restaurant and beverage operations, service standards, guest satisfaction, staffing, training, cost control and coordination with the kitchen and other hotel departments. Candidates should have relevant hospitality experience, preferably in a luxury hotel or high-volume food and beverage operation, together with supervisory or management experience. Strong knowledge of service procedures, food safety, beverage operations and complaint handling is expected. Good English communication, leadership, organisation and problem-solving skills are important; knowledge of additional languages is advantageous. The successful candidate should be guest-focused, professionally presented, commercially aware and comfortable working shifts, weekends and public holidays.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur is a luxury five-star hotel located near the city’s major business, shopping and cultural districts. It is part of Shangri-La Group, an international hospitality company with hotels and resorts across Asia, the Middle East, Europe, North America and other destinations. The Kuala Lumpur property offers guest rooms, suites, restaurants, lounges, meeting and banquet facilities, a health club and event services. Shangri-La is known for Asian-inspired hospitality, personalised guest care and high service standards. Employees typically work in a multicultural environment with opportunities to develop through operational training and exposure to different hotel departments. The hotel serves business travellers, leisure guests, groups and events, making food and beverage operations an important part of its guest experience and commercial performance.