Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Leader - Housekeeping
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Leader – Housekeeping supports the daily operation of the housekeeping department, ensuring guest rooms, public areas and service standards meet Makati Shangri-La’s requirements. Typical responsibilities include supervising room attendants and housekeeping colleagues, allocating work, inspecting rooms, coordinating with Front Office and Engineering, handling guest requests, monitoring supplies and maintaining health, safety and cleanliness standards. Candidates are generally expected to have relevant hotel housekeeping experience, supervisory experience, strong attention to detail and good communication skills. A hospitality qualification is advantageous. The successful candidate should be service-oriented, organized, physically fit, comfortable working shifts and able to coach a multicultural team while remaining calm under pressure.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury hotel located in the heart of Makati, one of the Philippines’ leading business and commercial districts. It is part of Shangri-La Group, an international hospitality company operating luxury hotels, resorts and residences across Asia, the Middle East, Europe and other markets. The hotel is known for guest-focused service, extensive dining facilities, meeting and event spaces, wellness amenities and strong standards in accommodation operations. Employees typically work in a structured, multicultural environment with opportunities to develop hospitality, supervisory and leadership skills. As a major hotel in Metro Manila, Makati Shangri-La serves corporate travelers, tourists, local guests and large events. Benefits may include service charge, meals, uniforms, training, medical coverage and employee discounts, although the exact package depends on employment terms and company policy.