Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Leader - F&B (Room Service)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Leader – F&B (Room Service) oversees daily in-room dining operations, ensuring prompt delivery, accurate orders, excellent food presentation and consistently warm guest service. The role typically requires hospitality or food-and-beverage experience, preferably in a hotel or luxury property, along with strong communication, leadership and problem-solving skills. Candidates should be organized, guest-focused and comfortable supervising colleagues during busy shifts. Knowledge of room-service procedures, hygiene standards, point-of-sale systems and basic beverage service is advantageous. The successful candidate is expected to coach team members, coordinate with the kitchen and front office, handle guest requests professionally, maintain service standards and support smooth departmental operations.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury hotel located in the heart of Makati, one of the Philippines’ leading business, shopping and entertainment districts. It is part of Shangri-La Group, an international hospitality company known for upscale hotels and resorts across Asia, the Middle East, Europe and other destinations. The property serves business and leisure travelers through its guest rooms, restaurants, bars, meeting facilities, wellness services and extensive event spaces. Shangri-La is recognized for attentive Asian hospitality, polished service standards and structured employee development. Working at Makati Shangri-La generally involves a professional, multicultural environment with opportunities to gain experience in luxury hotel operations. Benefits may include service charge, meals, uniforms, statutory benefits and training, although the exact package depends on the position and employment terms.