Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Leader - Customer Sales / Guest Service Center
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Leader oversees the Customer Sales and Guest Service Center, handling guest inquiries, reservations, service requests, upselling, and coordination with hotel departments. Candidates typically need hotel or contact-center experience, strong English communication skills, customer-service expertise, and proficiency with reservation or property-management systems. Leadership experience, problem-solving ability, telephone etiquette, and a professional, service-focused attitude are expected. The role requires flexibility for shifting schedules, including weekends and holidays, attention to detail, and the ability to remain calm while managing multiple guest requests. Experience in a luxury hotel environment and knowledge of additional languages may be advantageous.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Shangri-La Group is a global luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and distinctive Asian-inspired service. Its properties operate across Asia, the Middle East, Europe, North America, and other international markets. The group emphasizes genuine hospitality, personalized guest experiences, colleague development, and strong service standards. Makati Shangri-La, Manila is a prominent five-star hotel in the Makati central business district, serving business travelers, tourists, residents, and major events. Employees typically work in a multicultural environment with structured operating procedures, training opportunities, and opportunities to progress within the wider Shangri-La network. Compensation commonly includes base pay plus service charge, meals, insurance, leave benefits, and other hotel-specific benefits, although the exact package depends on the employment contract and current company policy.