Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Centre Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Centre Officer handles guest telephone calls, requests, enquiries and service coordination, helping ensure prompt and courteous support throughout the hotel. Requirements typically include previous experience in hotel guest services, call centre operations or a similar customer-facing role; good spoken English and Cantonese are highly desirable, while Mandarin may be an advantage. The candidate should have a professional telephone manner, strong communication and problem-solving skills, accurate record-keeping habits and the ability to remain calm under pressure. Flexibility for shift work, weekends and public holidays is expected. Familiarity with hotel systems and a genuine hospitality mindset would be beneficial.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Island Shangri-La, Hong Kong
Island Shangri-La, Hong Kong is a luxury hotel located in Admiralty, connected to Pacific Place and close to Hong Kong’s business, shopping and cultural districts. It is part of Shangri-La Group, an international hospitality company operating luxury hotels, resorts and residences across Asia and other global destinations. The hotel is recognised for refined accommodation, attentive personalised service, extensive dining facilities, meeting and event spaces, and views over Victoria Harbour. Employees work in a multicultural environment with strong emphasis on guest satisfaction, professionalism, teamwork and service standards. The property offers opportunities across hotel operations, food and beverage, culinary services, housekeeping, engineering, sales and corporate support. Benefits and development opportunities vary by position and employment terms, so candidates should confirm current details directly with the recruitment team.