Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Centre Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Centre Officer handles guest telephone calls, requests, enquiries and service coordination, ensuring prompt and courteous support throughout the guest stay. Candidates should have hotel or customer-service experience, clear spoken English, Cantonese and preferably Mandarin, good telephone manners, basic computer skills and strong attention to detail. The role requires a calm, helpful personality, effective communication and the ability to manage several requests at once. The successful candidate is expected to work shifts, including weekends and public holidays, maintain accurate records, cooperate with other hotel departments and consistently deliver Kerry Hotel’s service standards.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Kerry Hotel, Hong Kong
Kerry Hotel, Hong Kong is a luxury urban hotel located on the Kowloon waterfront in Hung Hom, with views across Victoria Harbour. It is part of Shangri-La Group, an international hospitality company known for high-end hotels, resorts and warm Asian-inspired service. The hotel offers guestrooms and suites, restaurants and bars, meeting and event facilities, a fitness centre and other guest amenities. Its location provides convenient access to business districts, shopping areas and major transport links while offering a more relaxed harbourfront setting. Kerry Hotel typically seeks team members who are professional, attentive and comfortable working in a multicultural environment. Employees can expect structured hotel operations, guest-facing responsibilities and collaboration across departments. Service quality, cultural awareness, teamwork and consistency are important qualities for anyone joining the property.