Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate- Front Office (Receptionist)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate–Front Office (Receptionist) welcomes guests, manages check-in and check-out, handles reservations and payments, answers enquiries, coordinates guest requests, and maintains accurate front-desk records. Candidates should have hospitality or customer-service experience, good communication and interpersonal skills, a professional appearance, and confidence using hotel systems. Fluency in English is usually expected, while Indonesian language skills are important for local guests. The role requires flexibility to work shifts, weekends, and public holidays, along with a strong service attitude, attention to detail, problem-solving ability, and willingness to support other departments. Previous experience in a luxury hotel is advantageous. Candidates should remain calm under pressure and consistently represent Shangri-La’s standards of courteous, personalized service.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Surabaya
Shangri-La Hotels and Resorts is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other global destinations. The group is recognized for warm Asian hospitality, personalized guest service, elegant accommodations, and extensive facilities such as restaurants, meeting spaces, spas, and recreational services. Shangri-La Surabaya is a prominent five-star hotel in East Java, serving business travelers, leisure guests, events, and international visitors. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and genuine care for guests. The company offers opportunities across hotel operations and often provides structured training, career development, staff benefits, and exposure to international hospitality standards. Exact benefits and employment conditions depend on the position, local regulations, and the hotel’s policies.