Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate C will provide friendly, efficient food and beverage service across In-Room Dining, banquet functions and Spice Market Café. Responsibilities include taking orders, serving meals and beverages, setting up and clearing tables, processing bills, maintaining service standards and responding to guest requests. Candidates should have a pleasant personality, good communication skills and a genuine interest in hospitality. Previous waiter or waitress experience is helpful, although suitable entry-level applicants may be considered. The role requires basic English, teamwork, attention to detail, physical stamina and flexibility to work shifts, weekends and public holidays. Knowledge of food safety and a professional appearance are expected.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang is a luxury beachfront resort located in Batu Ferringhi, on Penang Island, Malaysia. It is part of Shangri-La Group, an international hospitality company operating hotels and resorts across Asia, the Middle East, Europe and other destinations. The resort is known for its landscaped gardens, views of the Andaman Sea, extensive guest facilities, dining outlets and traditional Malaysian-inspired hospitality. Its operations include accommodation, restaurants, banqueting, spa services, recreation and events. Employees typically work in a multicultural environment focused on warm service, professionalism and guest satisfaction. The property offers opportunities for people beginning or developing careers in hotel operations, particularly food and beverage, rooms, culinary, guest services and events. Benefits and employment terms depend on the position, nationality, experience and applicable Malaysian employment regulations.