Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Service Centre & Telephone
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate supports Shangri-La Singapore’s Service Centre and telephone operations by answering internal and external calls, responding to guest enquiries, recording requests accurately, coordinating with hotel departments and providing prompt, courteous service. Candidates should have clear spoken English, a friendly telephone manner, strong listening and communication skills, basic computer knowledge and good attention to detail. Previous experience in a hotel, call centre or customer-service environment is advantageous. The role requires professionalism, patience, discretion and the ability to manage several requests at once. Flexibility to work rotating shifts, weekends and public holidays is expected, together with a genuine interest in creating a positive guest experience.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Singapore
Shangri-La Singapore is a luxury hotel located near Orchard Road and is part of Shangri-La Group, an international hospitality company headquartered in Hong Kong. The hotel is known for its extensive grounds, premium accommodation, restaurants, event facilities and family-friendly services. It serves leisure travellers, business guests, wedding parties and major corporate events. Shangri-La places strong emphasis on Asian hospitality, personalised service, employee development and high operating standards. Hotel colleagues work across guest services, food and beverage, housekeeping, engineering, sales and administration. As a large established property, it offers structured training and opportunities to build a long-term career in hospitality, although work may involve busy periods, detailed service procedures and rotating schedules.