Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Security
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Security is responsible for protecting guests, colleagues, property and hotel assets at Makati Shangri-La, Manila. Typical requirements include a high school diploma, relevant security experience, good physical fitness, clear communication skills and the ability to remain calm during emergencies. Experience in a hotel, commercial establishment, military or law-enforcement environment is advantageous. The successful candidate is expected to monitor access points and surveillance areas, conduct patrols, respond to incidents, enforce hotel safety procedures, prepare reports and provide courteous assistance to guests. Flexibility to work rotating shifts, weekends and holidays, along with integrity, alertness and a professional appearance, is essential.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in the Makati central business district, one of the Philippines’ leading commercial and financial areas. It is part of Shangri-La Group, an international hospitality company known for upscale hotels, resorts and distinctive Asian-style service. The property serves business travelers, leisure guests, families, diplomatic visitors and event clients, offering accommodation, restaurants, lounges, meeting facilities, wellness services and guest support. Working at the hotel typically involves a structured, service-focused environment with professional standards, training opportunities and close teamwork across departments. Employees are expected to demonstrate courtesy, discretion, reliability and attention to detail while supporting a safe and welcoming guest experience.