Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Reservations Executive
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Reservations Executive handles room reservations, amendments, cancellations, guest enquiries and related administrative work. The role requires strong spoken and written English, good telephone etiquette, attention to detail and confidence using reservation or hotel property-management systems. Previous experience in hotel reservations, front office or customer service is useful, while hospitality training is an advantage. The successful candidate is expected to respond promptly and professionally, understand room types, rates and promotions, maintain accurate booking records, and coordinate effectively with Front Office, Revenue and other hotel departments. Flexibility for shifts, weekends and public holidays is normally required. A warm service attitude, reliability, teamwork and the ability to remain composed during busy periods are important.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Singapore
Shangri-La Singapore is a luxury city resort located near Orchard Road and is part of Shangri-La Group, an international hospitality company founded in Asia. The hotel is known for its landscaped grounds, extensive facilities, restaurants, event spaces and personalised service. It welcomes business and leisure travellers, families, meetings and wedding guests, and operates across accommodation, food and beverage, events, wellness and guest services. Working at Shangri-La Singapore generally offers exposure to international guests and established hotel procedures, with opportunities to build experience in reservations, front office and wider hospitality operations. Employees are expected to reflect the company’s warm Asian hospitality through professionalism, courtesy, teamwork and attention to detail. Benefits and career development opportunities vary by position and employment contract, so applicants should confirm the current package, working hours and eligibility conditions directly with the employer.