Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Reservations
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Reservations supports the hotel’s reservations operation by handling room bookings, amendments, cancellations, guest enquiries and related correspondence accurately and promptly. Candidates are generally expected to have hospitality, hotel reservations or customer-service experience, good knowledge of English, strong communication skills and confidence using reservation or property-management systems. Attention to detail, professional telephone etiquette, numerical accuracy and the ability to manage multiple requests are important. The successful candidate should be guest-focused, dependable, well presented and comfortable working shifts, weekends and public holidays. Familiarity with Shangri-La standards and additional language skills may be advantageous.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in Makati, one of the Philippines’ principal business, shopping and entertainment districts. It is part of Shangri-La Group, an international hospitality company founded in Asia and known for upscale hotels, resorts and residences across the world. The Manila property offers guest rooms and suites, restaurants and bars, meeting and event facilities, leisure amenities and extensive business services. The hotel serves corporate travellers, leisure guests, international visitors and local customers, with a strong emphasis on warm Filipino hospitality and personalized service. Employees typically work in a structured, service-oriented environment with opportunities to develop careers across hotel operations, food and beverage, sales, reservations and guest relations.