Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Human Resources
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Human Resources supports day-to-day HR services for employees and hotel operations. Responsibilities may include responding to HR inquiries, maintaining employee records, processing documentation, assisting with onboarding and offboarding, coordinating payroll-related information, and ensuring service requests are completed accurately and on time. Candidates should have a degree or relevant experience in human resources, business administration, or a related field, along with good communication, organization, and computer skills. Experience in HR administration, shared services, or the hospitality industry is advantageous. The role requires confidentiality, attention to detail, a customer-focused attitude, teamwork, and the ability to manage multiple requests while following company policies and service standards.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Business Solutions and Services Inc.
Shangri-La Business Solutions and Services Inc. is part of Shangri-La Group, a leading luxury hospitality company founded in Asia and known for its hotels, resorts, residences, and service culture worldwide. The Philippines-based business services operation provides centralized support to Shangri-La properties and corporate functions, including human resources, finance, technology, procurement, and other administrative services. Its teams help standardize processes, improve efficiency, and deliver reliable internal support across the group. Employees can expect a professional, multicultural environment influenced by Shangri-La’s hospitality values, with an emphasis on genuine care, integrity, teamwork, and service excellence. The organization offers opportunities to work with international stakeholders and develop experience in shared services, hospitality operations, and corporate support functions.