Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Horizon Club
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Horizon Club supports daily operations in Shangri-La Singapore’s exclusive club lounge. Responsibilities typically include welcoming guests, preparing and serving food and beverages, maintaining buffet and lounge presentation, handling requests, and ensuring a polished, personalised service experience. Candidates should have hospitality or food-and-beverage experience, strong communication skills, good grooming, and a customer-focused attitude. The role requires flexibility for shifts, weekends, and public holidays, along with attention to detail, teamwork, and the ability to serve international guests confidently. Knowledge of English is expected; additional languages and experience in a luxury hotel or club lounge are advantageous.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Singapore
Shangri-La Singapore is a luxury five-star hotel located near Orchard Road, one of the city’s main shopping and business districts. It is part of Shangri-La Group, an international hospitality company founded in Asia and known for refined service, comfortable accommodation, and distinctive guest experiences. The Singapore property offers hotel rooms and suites, restaurants and bars, meeting facilities, landscaped grounds, wellness services, and the Horizon Club executive lounge. The hotel serves business travellers, families, leisure guests, and international visitors, with a strong emphasis on Asian hospitality and personalised service. Employees generally work in a multicultural environment and may receive structured training, staff benefits, meals, uniforms, and opportunities for career development, subject to company policy and employment terms.