Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Front Office (Japanese Speaking)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Front Office supports guests throughout arrival, check-in, stay, and departure. Typical requirements include strong spoken and written English and Japanese, a pleasant and professional manner, good communication and problem-solving skills, computer literacy, and preferably previous experience in hotel front office, guest services, or a related hospitality role. The candidate is expected to provide personalized service, handle reservations and guest requests accurately, manage payments or documentation when required, coordinate with other departments, and maintain Shangri-La service standards. Flexibility for rotating shifts, weekends, and public holidays is essential. A polished appearance, cultural awareness, attention to detail, and the ability to remain calm during busy periods are also expected.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognized for its Asian-inspired hospitality, attentive personal service, and emphasis on creating welcoming experiences for guests. Makati Shangri-La, Manila has been one of the city’s prominent five-star hotels, serving business travelers, leisure guests, long-stay visitors, and event clients in the Makati central business district. Employees typically work in a structured, multicultural environment with established service procedures, training opportunities, and collaboration across departments. Front-office team members represent the hotel directly, making courtesy, reliability, language ability, and strong local knowledge particularly valuable.