Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Front Office
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate - Front Office welcomes guests, manages check-in and check-out, handles reservations and billing queries, provides hotel information, and coordinates guest requests with other departments. Candidates should have a customer-focused attitude, clear communication skills, professional grooming, and the ability to remain calm and courteous under pressure. Previous experience in front office, guest services, or a luxury hotel is advantageous. Familiarity with hotel systems, basic computer skills, good English communication, and flexibility to work rotating shifts, weekends, and holidays are generally expected. The successful candidate should be attentive, reliable, team-oriented, and committed to delivering Shangri-La’s high service standards.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in the heart of Makati, one of the Philippines’ leading business and commercial districts. It is part of Shangri-La Group, an international hospitality company known for refined service, comfortable accommodations, restaurants, wellness facilities, and business and event venues. The hotel serves corporate travelers, tourists, families, and guests attending conferences or social events. Its operating culture emphasizes genuine hospitality, professionalism, teamwork, attention to detail, and personalized guest experiences. Employees may receive structured training, career development opportunities, staff meals, uniforms, service charge participation, and other benefits depending on company policy and employment terms. Front office team members work closely with housekeeping, food and beverage, reservations, concierge, security, and engineering departments to ensure smooth hotel operations and consistently high guest satisfaction.