Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - F&B (Shang Palace)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – F&B at Shang Palace supports daily restaurant operations by welcoming guests, taking and serving orders, setting tables, presenting food and beverages, processing payments, and maintaining high service standards. Candidates should have customer-service skills, a pleasant and professional manner, good communication abilities, and the capacity to work efficiently in a busy dining environment. Previous experience in a hotel, restaurant, or Chinese fine-dining operation is advantageous. The role requires flexibility for shifting schedules, weekends, and holidays, along with attention to detail, teamwork, personal grooming, and knowledge of food-safety and hospitality procedures. Candidates are expected to deliver warm, attentive service consistent with Shangri-La standards.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in the heart of Makati, one of the Philippines’ leading business and lifestyle districts. It is part of Shangri-La Group, an international hospitality company known for refined accommodation, attentive service, dining, wellness, and event facilities across Asia and other global destinations. The hotel serves business and leisure travelers, corporate clients, and local guests through its rooms, restaurants, lounges, banqueting venues, and recreational facilities. Shang Palace is its signature Chinese restaurant, offering Cantonese cuisine in an elegant setting. Employees are generally expected to demonstrate professionalism, genuine hospitality, cultural awareness, teamwork, and strong attention to detail. The hotel may provide structured training, career-development opportunities, employee meals, uniforms, healthcare-related benefits, and service-charge participation, subject to company policy and employment terms.