Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - F&B (Lobby Lounge)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – F&B (Lobby Lounge) supports daily food and beverage operations by welcoming guests, taking orders, serving drinks and meals, preparing tables, processing payments, and maintaining a clean, polished lounge environment. Candidates are generally expected to have hospitality or restaurant experience, strong customer-service skills, good English communication, and a professional, well-groomed manner. Knowledge of food and beverage service, basic cashiering, and beverage preparation is advantageous. The role requires a friendly attitude, attention to detail, teamwork, reliability, and the flexibility to work rotating shifts, weekends, and holidays. Candidates should be comfortable working in a fast-paced luxury hotel and consistently meeting Shangri-La’s service standards.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Makati Shangri-La, Manila
Makati Shangri-La, Manila is a luxury five-star hotel located in the heart of Makati, the Philippines’ leading business and commercial district. It is part of Shangri-La Group, an international hospitality company operating hotels, resorts, and other guest-focused businesses across Asia and worldwide. The hotel is known for premium accommodation, restaurants and bars, meetings and events, wellness facilities, and attentive Filipino hospitality. Its employees serve business travelers, tourists, local guests, and high-profile events while following international service standards. Working at Makati Shangri-La can provide experience in luxury hotel operations, structured training, career development, and exposure to an international guest base. Benefits may include service charge distribution, staff meals, uniforms, healthcare coverage, discounts, and other company programs, although exact benefits depend on the employment contract and prevailing hotel policy.