Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Concierge (Doorman)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Concierge (Doorman) welcomes guests, assists with luggage, opens vehicle doors, coordinates arrivals and departures, provides directions, and supports the concierge and front office teams. Candidates should have a friendly, polished and service-oriented personality, good communication skills, and the ability to remain calm and professional in a busy luxury-hotel environment. Previous experience in hotel guest services, concierge work, bell services or a customer-facing role is helpful. The role requires physical stamina for standing and assisting with luggage, willingness to work shifts, weekends and public holidays, and a strong commitment to Shangri-La’s service standards. Knowledge of Singapore and additional languages would be advantageous.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Singapore
Shangri-La Singapore is a luxury five-star hotel located near Orchard Road, one of the city’s major shopping and business districts. It is part of Shangri-La Group, an international hospitality company founded in Asia and known for its upscale hotels, resorts and distinctive Asian-inspired service culture. The Singapore property offers guest rooms and suites, restaurants and bars, meeting facilities, landscaped gardens, recreational amenities and family-focused services. Employees work in a multicultural environment serving leisure travellers, business guests, families and event customers from around the world. The hotel places strong emphasis on warm hospitality, attention to detail, teamwork and professional development. Roles may offer exposure to luxury guest service standards, international visitors and varied hotel operations, making the property suitable for candidates seeking to build a career in hospitality.