Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Associate - Concierge (Bellman)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Service Associate – Concierge (Bellman) welcomes guests, handles luggage, assists with arrivals and departures, provides directions and local recommendations, arranges transportation, and supports concierge and front-office services. Candidates should have a friendly, service-oriented personality, good communication skills, a professional appearance, and the ability to remain calm in a busy luxury-hotel environment. Previous experience in hospitality, concierge, bell, or customer-service work is advantageous. The role requires physical stamina for handling luggage, teamwork, attention to detail, flexibility for rotating shifts, and availability for weekends and public holidays. Knowledge of Singapore attractions and transport, plus additional language skills, would be beneficial.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Singapore
Shangri-La Singapore is a luxury five-star hotel located near Orchard Road, one of the city’s main shopping and entertainment districts. It is part of Shangri-La Group, an international hospitality company operating luxury hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The Singapore property is known for its landscaped grounds, extensive facilities, restaurants, family services, and strong emphasis on warm Asian hospitality. Employees typically work in a multicultural environment and serve leisure travellers, business guests, families, and international visitors. The hotel offers career opportunities across guest services, food and beverage, housekeeping, culinary operations, engineering, sales, finance, and management. Service standards, teamwork, professionalism, and personalised guest care are central to the company’s workplace culture.