Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Sales Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Sales Manager is expected to drive room, meeting, event and other commercial revenue for JEN Penang Georgetown by Shangri-La. Typical requirements include a diploma or degree in hospitality, business or marketing, several years of hotel sales experience, strong knowledge of the Penang market, and good written and spoken English. The candidate should be confident in negotiating contracts, managing corporate and travel-trade accounts, developing new business, preparing sales plans and meeting revenue targets. Strong communication, presentation, networking and relationship-building skills are essential. Familiarity with hotel sales systems, digital marketing and market reporting is an advantage. The successful candidate is expected to be energetic, target-focused, professional and able to work flexibly with other hotel departments.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About JEN Penang Georgetown by Shangri-La
JEN Penang Georgetown by Shangri-La is a contemporary city hotel located in George Town, Penang, a UNESCO World Heritage destination known for its heritage streets, food culture and waterfront setting. The hotel operates under the JEN brand of Shangri-La Group, which focuses on approachable, modern hospitality for business and leisure travellers. Its offering typically includes guest rooms, restaurants, meeting and event facilities, fitness and leisure amenities, and convenient access to cultural attractions and commercial areas. As part of Shangri-La, the property benefits from an established international hospitality network, recognised service standards and employee development opportunities. JEN Penang serves corporate accounts, tour groups, families and visitors exploring Penang, making sales work varied and strongly connected to the local tourism and business markets.