Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Sales & Marketing Coordinator
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing activities, promotions, client communication, reports, presentations and event coordination. Candidates are generally expected to have a diploma or degree in hospitality, business, marketing or a related field, along with strong organisation, communication and computer skills. Experience in hotel sales, marketing or customer service is advantageous. The role requires attention to detail, professionalism, creativity and the ability to manage deadlines while coordinating with departments, guests, corporate clients and external partners. Familiarity with Microsoft Office, social media and hotel systems may be preferred. The successful candidate should be service-oriented, commercially aware, flexible and comfortable working in a fast-paced hotel environment.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About JEN Penang Georgetown by Shangri-La
JEN Penang Georgetown by Shangri-La is a contemporary four-star hotel located in the heart of George Town, Penang, a UNESCO World Heritage destination. It forms part of Shangri-La Group, an international hospitality company known for high service standards, comfortable accommodation and Asian-inspired hospitality. The hotel serves business travellers, leisure guests, families and groups, offering rooms, dining facilities, meeting spaces, wellness amenities and convenient access to George Town’s heritage streets, shopping and local food scene. Its Sales and Marketing team helps promote the hotel, attract corporate and leisure business, maintain client relationships and support revenue-generating campaigns. Employees typically work in a multicultural environment with opportunities to develop experience in hotel operations, sales, marketing and guest relations within an established international brand.