Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Restaurant Reservations Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Restaurant Reservations Manager oversees daily restaurant booking operations, ensuring reservations are handled accurately and guests receive prompt, welcoming service. Typical requirements include experience in restaurant reservations, hotel food and beverage operations, or guest services; strong communication and organizational skills; familiarity with reservation systems; and the ability to manage bookings, cancellations, special requests, and seating arrangements. The successful candidate is expected to coordinate closely with restaurant teams, front office, concierge, and sales departments, maintain accurate records, maximize table utilization, resolve guest concerns professionally, and support revenue and service-quality goals. Fluency in English is generally required, while knowledge of additional languages and experience with luxury hospitality are advantageous.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur is a luxury five-star hotel located near the city's major business, shopping, and cultural attractions. It is part of Shangri-La Group, an international hospitality company founded in Asia and known for premium hotels, resorts, and distinctive Asian-inspired service. The Kuala Lumpur property offers accommodation, restaurants, lounges, meeting facilities, recreational amenities, and events services for business and leisure travelers. The hotel places strong emphasis on personalized guest care, operational excellence, teamwork, and professional development. Employees typically work in a multicultural environment and support high standards across food and beverage, rooms, events, and guest services. For a Restaurant Reservations Manager, the role offers exposure to luxury dining operations, guest relationship management, reservation technology, and coordination across multiple hotel departments.