Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Resident Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and coordination between departments. Candidates are typically expected to have substantial experience in luxury or international hotel operations, preferably in a senior leadership position. Strong knowledge of front office, rooms, food and beverage, and guest relations is valuable. The role requires excellent leadership, communication, decision-making, and problem-solving skills, along with the ability to manage multicultural teams and respond calmly to operational challenges. A degree or diploma in hospitality management or a related field is commonly preferred. The successful candidate should be commercially aware, hands-on, guest-focused, and capable of maintaining Shangri-La's service standards while supporting colleagues and business objectives.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is a luxury mixed-use property in Bonifacio Global City, Taguig, operated by Shangri-La Hotels and Resorts. The development combines a premium hotel with residences, offices, retail outlets, restaurants, wellness facilities, and event spaces. Shangri-La is an international hospitality group known for Asian-inspired service, luxury accommodation, and a strong focus on guest care. The Fort serves business travelers, families, long-stay guests, and visitors attending conferences or social events in Metro Manila. Employees work in a multicultural environment with structured service standards, operational training, and opportunities to build careers across the group's global properties. The hotel emphasizes personalized experiences, safety, quality, sustainability, and professional development while supporting the wider business and leisure community in Bonifacio Global City.