Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Resident Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, financial performance, and departmental coordination. Candidates are typically expected to have substantial experience in luxury or resort hotel operations, strong leadership skills, sound commercial awareness, and excellent communication abilities. A background in hospitality management and experience supervising multiple departments are highly desirable. The successful candidate should be guest-focused, decisive, organized, and capable of working under pressure in a multicultural environment. The role also requires coaching colleagues, resolving operational issues, maintaining Shangri-La standards, and representing the resort professionally with guests, owners, and business partners.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Mactan, Cebu
Shangri-La Mactan, Cebu is a luxury beachfront resort located on Mactan Island, Cebu, Philippines. It is part of Shangri-La Group, an international hospitality company known for upscale hotels and resorts across Asia, the Middle East, Europe, and other markets. The resort offers guest rooms, suites, private villas, restaurants, event facilities, spa services, recreational activities, and extensive beachfront amenities. Its operation depends on personalized service, strong safety and quality standards, and close attention to both leisure and business guests. Shangri-La is also recognized for its structured career development, international service culture, and emphasis on colleague engagement. Working at the Cebu property can provide experience in a large resort environment, with exposure to rooms, food and beverage, events, recreation, and luxury guest relations.