Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Reservations Agent / リザベーションズエージェント
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Reservations Agent handles room reservations, amendments, cancellations and guest enquiries by telephone, email and other booking channels. The role requires strong communication and customer-service skills, attention to detail, computer literacy and the ability to manage multiple requests accurately. Experience in hotel reservations, front office or a similar hospitality position is advantageous. Fluency in Japanese and English is generally expected for this Tokyo-based role; additional languages are helpful. The successful candidate should be professional, well organised, commercially aware and comfortable working shifts, weekends and public holidays. Familiarity with hotel property-management systems, room types, rates and booking policies is preferred. A genuine interest in delivering personalised service and representing Shangri-La's luxury standards is essential.
Can I work in Japan?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Specified Skilled Worker visa for hotel line jobs: pass a skills test and basic Japanese (JLPT N4), then the employer sponsors you; no local-first test; 5 years at most.
Watch for: Pass the hotel skills test and basic Japanese (N4) first; you can sit both in Japan on a short stay. Ask whether room cleaning alone is covered: it is not among the listed jobs.
Official source: Immigration Services Agency: Specified Skilled Worker, accommodation field. Checked November 2026.
What the job usually comes with in Japan
Usual for Japan, varies by employer. Checked November 2026.
| Housing | Dorm common at resorts and ryokan; employers must help skilled-worker hires find housing (by law) |
|---|---|
| Meals | Varies |
| Flights | Varies |
| Service charge | Varies; tipping is not customary in Japan |
| Contract | 5 years at most on the skilled-worker visa (by law); contract length and probation vary |
| Leave | 10 days' paid leave after 6 months, up to 20 after 6.5 years (by law); 16 national holidays |
| Income tax | National tax starts at 5% (top 45%); 10% local tax from year 2; social insurance about 15% of pay |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Tokyo
Shangri-La Tokyo is a luxury hotel located beside Tokyo Station, offering convenient access to Marunouchi, Ginza and major transport connections. It is part of Shangri-La Group, an international hospitality company operating luxury hotels, resorts and residences across Asia, the Middle East, Europe and other destinations. The hotel is known for attentive service, refined accommodation, restaurants and bars, wellness facilities, and views over Tokyo. Employees work in a multicultural environment and are expected to deliver the group’s hospitality philosophy, often described through warm, personalised Asian service. Shangri-La Tokyo provides opportunities across rooms, food and beverage, culinary, sales, administration and guest services. Benefits and employment conditions vary by position and contract, but may include staff meals, training, hotel discounts, social insurance and other company programmes. Exact compensation and benefits should be confirmed directly with the recruitment team.