Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Outlet Supervisor (Room Service)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Outlet Supervisor (Room Service) oversees daily in-room dining operations, ensuring orders are delivered accurately, promptly, and with excellent guest service. Requirements typically include hospitality or restaurant experience, preferably in a luxury hotel, along with strong knowledge of food and beverage service, POS systems, hygiene standards, and room service procedures. Supervisory experience, good English communication, customer-service skills, and the ability to work shifts, weekends, and holidays are expected. The successful candidate should be organized, professional, attentive to detail, and capable of coaching team members, coordinating with the kitchen and front office, resolving guest concerns, monitoring service quality, and maintaining operational and safety standards.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is a luxury mixed-use development in Bonifacio Global City, Taguig, operated by Shangri-La Hotels and Resorts. The property includes a premium hotel, residences, offices, restaurants, shops, and recreational facilities. It is known for refined accommodations, extensive dining options, wellness amenities, and high standards of personalized guest service. As part of the international Shangri-La Group, the hotel provides employees with exposure to global hospitality practices, structured training, and opportunities for career development. The Fort serves business travelers, leisure guests, families, and high-profile visitors in one of Metro Manila’s most modern and active districts. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a strong commitment to Shangri-La’s service values.