Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Order Taker - In Room Dining
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Order Taker – In Room Dining receives and accurately records guests’ food and beverage orders by telephone, explains menu items, confirms special requests, and coordinates closely with the kitchen and room service team for prompt delivery. Candidates should have hotel, restaurant, or customer-service experience, good spoken English, and preferably Cantonese and Mandarin. A polite telephone manner, clear communication, attention to detail, basic computer skills, and the ability to remain calm during busy periods are important. The successful candidate is expected to provide warm, efficient service, maintain accurate order details, follow hygiene and hotel standards, promote suitable menu items, and respond professionally to guest questions or complaints. Shift work, weekends, and public holidays are normally required.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Island Shangri-La, Hong Kong
Island Shangri-La, Hong Kong is a luxury hotel located in Admiralty, part of the Shangri-La Group, an international hospitality company operating hotels and resorts worldwide. The hotel is known for high standards of guest service, refined dining, premium accommodation, and views over Victoria Harbour. Its operations include rooms and suites, restaurants, bars, banqueting, in-room dining, spa and wellness facilities, and conference services. Employees work in a multicultural environment and serve both international travellers and local guests. The hotel generally looks for team members who are courteous, attentive, well-presented, and committed to delivering personalised service. As a major luxury property in Hong Kong, it offers opportunities across hospitality departments, together with structured training, employee benefits, and potential career progression within the Shangri-La Group.