Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Manager, Shangri-La Circle (Hotel Performance & Member Services)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
This managerial role supports Shangri-La Circle, the group’s loyalty programme, with a focus on hotel performance, member services and programme effectiveness. Typical requirements include a degree in hospitality, business, marketing or a related field, several years of experience in hotel operations, customer experience, loyalty programmes, commercial strategy or performance management, and strong analytical and communication skills. The successful candidate is expected to monitor hotel and membership results, identify improvement opportunities, coordinate with properties and corporate teams, and enhance member engagement and satisfaction. Strong stakeholder management, problem-solving, reporting, digital and CRM knowledge, and fluency in English are likely to be important; Cantonese or Mandarin would be advantageous in Hong Kong.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La International Hotel Management Limited
Shangri-La International Hotel Management Limited is the Hong Kong-based hospitality group behind Shangri-La Hotels and Resorts. Established in Asia, the company operates luxury hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its brands are recognised for personalised service, Asian-inspired hospitality and strong guest loyalty. Shangri-La Circle is the group’s loyalty programme, offering members benefits, rewards and tailored experiences across participating hotels and resorts. The organisation includes corporate functions covering hotel operations, commercial performance, guest experience, technology, finance and people development. Working for Shangri-La generally involves a multicultural environment, close cooperation with properties in different countries and a strong emphasis on service quality, relationship management and brand standards.