Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Learning & Development Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Learning & Development Manager is responsible for planning and delivering training programmes that support service quality, employee performance and career development at Shangri-La Rasa Sayang, Penang. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of hotel training or HR experience. The successful candidate should understand adult learning methods, induction, compliance training, performance development and training evaluation. Strong communication, presentation, organisation and interpersonal skills are essential, along with confidence working with employees at all levels. Experience in a luxury hotel, knowledge of Malaysian employment practices and proficiency in English are likely to be advantageous.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang is a luxury resort located in Batu Feringgi, on the island of Penang, Malaysia. It forms part of Shangri-La Group, an international hospitality company operating luxury hotels, resorts and residences across Asia, the Middle East, Europe and other global markets. The resort is known for its landscaped gardens, beach setting, spacious accommodation, restaurants, spa facilities and Malaysian-inspired hospitality. As a major hotel employer, it offers roles across guest services, food and beverage, culinary operations, housekeeping, engineering, sales, finance and human resources. The property places strong emphasis on service standards, employee development and creating memorable guest experiences. Working there can provide valuable exposure to luxury resort operations, multicultural teams and the tourism market in northern Malaysia.