Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Hostess
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Hostess welcomes guests, manages restaurant reservations, escorts diners to their tables, coordinates seating, answers telephone enquiries and supports smooth front-of-house service. Candidates should have good communication and customer-service skills, a pleasant and professional manner, basic computer ability and a well-groomed appearance. Previous experience in a hotel, restaurant or hospitality environment is preferred, although suitable entry-level applicants may be considered. The role requires flexibility to work shifts, weekends and public holidays, along with the ability to remain organised and calm during busy service periods. Knowledge of English is expected; additional languages and familiarity with reservation systems would be advantageous.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur is a luxury city hotel located near Kuala Lumpur’s major business, shopping and cultural attractions. It forms part of Shangri-La Group, an international hospitality company operating hotels, resorts and related properties across Asia, the Middle East, Europe and other regions. The Kuala Lumpur property offers guest rooms and suites, restaurants and bars, meeting and event facilities, a swimming pool, fitness services and other amenities aimed at business and leisure travellers. The hotel is recognised for attentive service, comfortable accommodation and a strong focus on guest experience. Employees generally work in a structured, multicultural environment with opportunities to develop hospitality, communication and leadership skills. A Hostess can expect regular interaction with guests, restaurant teams and hotel departments while representing the Shangri-La service standards.