Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Relations Officer - Korean Speaking
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Officer will welcome and assist guests, provide personalized service, handle enquiries and complaints, coordinate with hotel departments, and support a smooth arrival and stay experience. Korean-language fluency is expected, along with strong English communication; Indonesian or other languages may be advantageous. Candidates should have hospitality or guest-service experience, professional grooming, cultural awareness, and confidence working with international guests. The role requires flexibility for shifts, weekends, and public holidays, excellent interpersonal skills, attention to detail, and a calm, helpful approach. Familiarity with hotel systems and luxury-service standards would be beneficial.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Jakarta
Shangri-La Jakarta is a luxury five-star hotel in central Jakarta and part of Shangri-La Group, an international hospitality company operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The hotel is known for refined accommodation, restaurants and bars, meeting facilities, recreational amenities, and attentive service for business and leisure travelers. Its guest-relations teams work with a diverse international clientele and place strong emphasis on personalized hospitality, cultural sensitivity, professionalism, and discretion. Employees typically operate in a structured, service-focused environment with opportunities to learn luxury-hotel standards and develop careers within a global brand. Benefits and exact employment conditions depend on the local contract, role level, and company policy.