Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Relations Officer - Japanese Speaking
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Officer – Japanese Speaking welcomes and assists Japanese-speaking guests, supports check-in and check-out, handles requests and feedback, coordinates with hotel departments, and helps deliver a smooth, personalized stay. Requirements typically include fluency in Japanese and English, strong communication and customer-service skills, a professional appearance, and previous experience in guest relations, front office, luxury hospitality, or a related field. Knowledge of Indonesian is advantageous. The successful candidate is expected to be attentive, culturally sensitive, calm under pressure, well organized, and available to work shifts, weekends, and public holidays. Familiarity with hotel systems and local attractions is also helpful.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Jakarta
Shangri-La Jakarta is a luxury five-star hotel located in central Jakarta, Indonesia, and part of Shangri-La Group, an international hospitality company headquartered in Hong Kong. The hotel is known for refined accommodation, restaurants and bars, meeting and event facilities, recreational amenities, and personalized service for business and leisure travelers. Its location provides convenient access to Jakarta’s commercial districts, shopping areas, cultural attractions, and transport links. Shangri-La properties generally emphasize warm Asian hospitality, high service standards, guest recognition, employee development, and multicultural teamwork. Staff may serve international visitors, corporate clients, families, and long-stay guests, making language ability and cultural awareness valuable. Benefits and compensation vary according to the position, experience, employment terms, and applicable hotel service-charge arrangements.