Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Relations Officer (Residences)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Officer supports residents and guests at Shangri-La Residences, Jakarta, ensuring a welcoming, personalised and efficient experience. Typical requirements include previous experience in guest relations, front office, luxury hospitality or residential services; strong English communication skills; professional presentation; good computer knowledge; and the ability to handle requests, complaints and confidential information tactfully. Knowledge of local attractions and additional languages may be advantageous. The successful candidate is expected to be attentive, service-minded, organised and calm under pressure, while maintaining accurate records and coordinating effectively with housekeeping, engineering, security and other departments. Flexibility to work shifts, weekends and public holidays is generally required.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Residences, Jakarta
Shangri-La Group is a leading luxury hospitality company founded in Asia and known for its hotels, resorts and residences across the world. The group operates properties under the Shangri-La, Shangri-La Residences, Traders, JEN and other brands. Its service culture focuses on genuine Asian hospitality, thoughtful personal attention and high standards of comfort. Shangri-La Residences, Jakarta provides premium serviced living for long-stay residents, business travellers, families and expatriates, combining private accommodation with hotel-style facilities and support. The Jakarta property is located in the capital’s major business district, close to offices, shopping, dining and transport links. Employees typically work in a polished, international environment where discretion, cultural awareness, teamwork and consistent guest care are highly valued. Benefits may include meals, uniforms, training, service charge and staff rates, depending on the employment package.