Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Relations Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Relations Officer welcomes guests, manages enquiries, supports check-in and check-out, handles feedback, coordinates special requests, and helps ensure a smooth and memorable stay. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, and good knowledge of English. Additional languages are advantageous, particularly in Singapore’s international hotel market. The role requires patience, cultural awareness, attention to detail, and the ability to remain calm while resolving guest concerns. Applicants should be comfortable working shifts, weekends, and public holidays, and should demonstrate teamwork, initiative, and a genuine service-oriented attitude.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Rasa Sentosa, Singapore
Shangri-La Rasa Sentosa, Singapore is a beachfront resort located on Sentosa Island, offering a relaxed tropical setting close to the city. It is part of Shangri-La Group, an international luxury hospitality company operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, and other markets. The resort is known for family-friendly facilities, leisure activities, dining options, and direct access to Siloso Beach. Its service culture emphasizes warm Asian hospitality, thoughtful guest experiences, professionalism, and teamwork. Employees typically work in a multicultural environment serving leisure travellers, families, groups, and corporate guests. The property provides opportunities across front office, food and beverage, housekeeping, recreation, engineering, sales, and administration, making it a useful workplace for people seeking to build a long-term career in the hotel industry.