Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Officer welcomes guests, manages check-in and check-out, handles reservations and billing enquiries, responds to requests, and coordinates with other hotel departments to ensure a smooth stay. Candidates should have hospitality or customer-service experience, good spoken English and Cantonese, professional presentation, and strong communication and problem-solving skills. Mandarin is advantageous. The role requires flexibility to work shifts, weekends, and public holidays, along with attention to detail, confidence using hotel systems, and a genuine commitment to warm, personalised service.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Kerry Hotel, Hong Kong
Kerry Hotel, Hong Kong is a luxury waterfront hotel located in Hung Hom, overlooking Victoria Harbour. It forms part of Shangri-La Group, an international hospitality company operating hotels, resorts, and related businesses across Asia and other global markets. The hotel is recognised for its contemporary design, harbour views, restaurants and bars, meeting facilities, recreational amenities, and personalised service. Its culture places strong emphasis on Asian hospitality, professionalism, teamwork, and creating memorable guest experiences. Employees typically work in a multicultural environment with opportunities to develop their careers within the hotel and the wider Shangri-La organisation. Kerry Hotel serves leisure travellers, corporate guests, event attendees, and local residents, making front-office work varied and guest-facing.