Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Executive
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Executive welcomes guests, manages check-ins and check-outs, handles reservations and billing enquiries, responds to requests, and coordinates with other hotel departments to ensure a smooth stay. Candidates should have a diploma or relevant experience in hotel management, hospitality, or a related field. Strong communication, customer-service, problem-solving, and computer skills are expected. Fluency in English is important, while Mandarin, Malay, or other languages may be advantageous. The successful candidate should be professional, well presented, guest-focused, flexible with shifts, and comfortable working weekends and public holidays in a busy luxury-resort environment.
Can I work in Malaysia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line staff: worker quotas for 15 Asian countries, frozen since March 2023 and not reopened for hotels. Others: Employment Pass at RM 5,000+ basic (about USD 1,150).
Watch for: Hotels were left out of the 2025 quota reopenings and no 2026 hotel opening was found. Sabah and Sarawak run their own immigration: a Peninsular pass is not valid there.
Official source: Immigration Department of Malaysia: foreign workers. Checked November 2026.
What the job usually comes with in Malaysia
Usual for Malaysia, varies by employer. Checked November 2026.
| Housing | Island resorts: usually shared staff quarters; city hotels: usually not; managers may get an allowance |
|---|---|
| Meals | Usually duty meals in a staff canteen |
| Flights | Senior expat packages only; not standard |
| Service charge | About 10% on bills, shared by points; cannot count towards the minimum wage (by law) |
| Contract | Pass-linked fixed term: 1 year for line staff, up to 5 for managers; probation usually 3 to 6 months |
| Leave | Peninsular Malaysia: 8 days a year, 12 after 2 years, 16 after 5; 11 public holidays; 45-hour week (by law) |
| Income tax | Flat 30% until you pass 182 days in a year, then 0% to 30% (about 4% at RM 5,000 a month, before reliefs) |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang is a luxury beachfront resort located in Batu Feringgi, one of Penang Island’s best-known leisure destinations. It is part of Shangri-La Group, an international hospitality company operating hotels and resorts across Asia, the Middle East, Europe, North America, and Australia. The resort is known for its landscaped tropical gardens, views of the Andaman Sea, guest rooms and suites, restaurants, spa facilities, and warm Malaysian hospitality. Its work environment is service-oriented and multicultural, with opportunities to build experience in front office operations, food and beverage, housekeeping, events, and resort management. Employees are generally expected to maintain high grooming and service standards while creating personalised experiences for both local and international guests.