Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Office Associate (Front Desk )
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Office Associate welcomes guests, handles check-in and check-out, manages reservations and payments, responds to enquiries, and coordinates with other hotel departments to ensure a smooth stay. Candidates should have hospitality experience or relevant training, strong spoken and written English, good communication and problem-solving skills, and a professional, service-oriented attitude. Familiarity with hotel systems such as Opera is useful. The role requires flexibility for rotating shifts, weekends, and public holidays, as well as the ability to remain calm and courteous in a busy environment. Candidates are expected to be attentive, well presented, accurate, and committed to Shangri-La’s guest service standards.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Rasa Sentosa, Singapore
Shangri-La Rasa Sentosa, Singapore is a beachfront resort located on Sentosa Island and part of the Shangri-La Group, a leading luxury hospitality company with hotels and resorts across Asia, the Middle East, Europe, North America, and other international destinations. The resort is known for its family-friendly facilities, tropical setting, private beach access, swimming pools, recreational activities, and warm Asian hospitality. It serves leisure travellers, families, groups, and corporate guests, offering accommodation, dining, meetings, and event services. Employees work in a multicultural environment where guest care, teamwork, professionalism, and attention to detail are highly valued. The hotel also provides opportunities to develop practical skills across front office operations, guest relations, reservations, and wider resort services.