Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Front Desk Agent
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Front Desk Agent welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, and coordinates with other hotel departments. Candidates should have hospitality or customer-service experience, professional communication skills, a neat appearance, and good English; Indonesian language ability is essential for local guest service. Familiarity with hotel systems, cash handling, and basic computer applications is helpful. The role requires a warm, patient, reliable, and service-focused attitude, strong attention to detail, and flexibility to work rotating shifts, weekends, and public holidays. Candidates are expected to represent Shangri-La professionally and resolve guest concerns efficiently.
Can I work in Indonesia?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Employer files a foreign-worker plan with the Ministry of Manpower and pays a USD 100 a month levy; in practice hotels hire foreigners only for manager and expert posts.
Watch for: Education that fits the post plus competence or 5 years' experience (by law); working on a visit visa risks deportation; the employer pays the levy and visa.
Official source: Ministry of Manpower: TKA Online, foreign-worker plan approval. Checked November 2026.
What the job usually comes with in Indonesia
Usual for Indonesia, varies by employer. Checked November 2026.
| Housing | Local staff live off site; managers get an allowance or a villa; remote island resorts may house staff |
|---|---|
| Meals | Duty meals in a staff canteen, or a daily meal allowance |
| Flights | Senior expat packages only: joining flight and a yearly home ticket |
| Service charge | 95% of the service charge goes to staff, half shared equally, half by seniority and performance (by law) |
| Contract | Fixed term tied to the work plan, up to 2 years at a time and renewable; no probation (by law) |
| Leave | 12 working days after a year plus 17 public holidays in 2026; one-month religious-holiday bonus (by law) |
| Income tax | 5% up to IDR 60 million a year (about USD 3,300), then 15%, 25%, 30% and 35% on higher income |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Jakarta
Shangri-La Jakarta is a luxury five-star hotel located in central Jakarta, Indonesia. It is part of Shangri-La Group, an international hospitality company known for upscale hotels and resorts across Asia, the Middle East, Europe, North America, and other destinations. The Jakarta property serves business travelers, diplomats, families, and leisure guests, offering accommodation, restaurants, meeting facilities, spa services, and event venues. Shangri-La places strong emphasis on warm Asian hospitality, personalized service, operational excellence, and employee development. Team members typically work in a multicultural environment and are expected to maintain high standards of presentation, courtesy, guest care, and professionalism. Benefits may include meals, uniforms, training, service charge, medical coverage, and career opportunities, depending on the employment contract and local policy.