Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Floor Supervisor
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Floor Supervisor supports the smooth daily operation of the hotel’s restaurant or dining floor. Requirements typically include relevant hotel or restaurant experience, strong knowledge of service standards, good communication skills, and the ability to supervise a team in a busy environment. Fluency in English and Cantonese is advantageous, while Mandarin may also be useful. The successful candidate is expected to coordinate staff, maintain service quality, handle guest requests and complaints professionally, monitor cleanliness and presentation, assist with training, and ensure health, safety, and hotel procedures are followed. Flexibility to work shifts, weekends, and public holidays is essential.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Kerry Hotel, Hong Kong
Kerry Hotel, Hong Kong is a luxury waterfront hotel located in the vibrant Hung Hom district, operated by Shangri-La Group. The hotel offers stylish guest rooms and suites, extensive meeting and event facilities, restaurants and bars, and panoramic views of Victoria Harbour. It is known for its contemporary design, lively atmosphere, and service-focused approach. Kerry Hotel forms part of Shangri-La’s international hospitality portfolio, which operates hotels and resorts across Asia, the Middle East, Europe, North America, and other markets. Employees generally work in a multicultural environment with opportunities to develop careers in guest services, food and beverage, events, culinary operations, and hotel management. The company places emphasis on professional service, teamwork, guest satisfaction, and employee training.