Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager or Night Manager/デューティーマネージャー 又はナイトマネージャー
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager or Night Manager oversees hotel operations during assigned shifts, ensuring smooth guest services, effective communication between departments, and prompt resolution of complaints or emergencies. Candidates should have previous experience in hotel front office operations, supervisory or management responsibilities, and strong knowledge of guest-service standards. Fluency in Japanese and English is highly desirable, along with excellent communication, decision-making, and problem-solving skills. The role requires flexibility to work nights, weekends, and holidays, maintain accurate reports, support the team during busy periods, and represent Shangri-La professionally. A calm, guest-focused approach and the ability to work independently are essential.
Can I work in Japan?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Specified Skilled Worker visa for hotel line jobs: pass a skills test and basic Japanese (JLPT N4), then the employer sponsors you; no local-first test; 5 years at most.
Watch for: Pass the hotel skills test and basic Japanese (N4) first; you can sit both in Japan on a short stay. Ask whether room cleaning alone is covered: it is not among the listed jobs.
Official source: Immigration Services Agency: Specified Skilled Worker, accommodation field. Checked November 2026.
What the job usually comes with in Japan
Usual for Japan, varies by employer. Checked November 2026.
| Housing | Dorm common at resorts and ryokan; employers must help skilled-worker hires find housing (by law) |
|---|---|
| Meals | Varies |
| Flights | Varies |
| Service charge | Varies; tipping is not customary in Japan |
| Contract | 5 years at most on the skilled-worker visa (by law); contract length and probation vary |
| Leave | 10 days' paid leave after 6 months, up to 20 after 6.5 years (by law); 16 national holidays |
| Income tax | National tax starts at 5% (top 45%); 10% local tax from year 2; social insurance about 15% of pay |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Shangri-La Tokyo
Shangri-La Tokyo is a luxury five-star hotel located beside Tokyo Station, offering convenient access to the Marunouchi business district, shopping areas, and major transport connections. It is part of Shangri-La Group, an international hospitality company founded in Asia and known for luxury hotels, resorts, residences, and attentive Asian-inspired service. The Tokyo property provides upscale accommodation, restaurants and bars, meeting facilities, wellness services, and personalized guest experiences for both business and leisure travelers. Employees generally work in a multicultural environment with high service standards, strong attention to detail, and opportunities to develop within an international hotel group. The hotel serves Japanese and overseas guests and places importance on professionalism, teamwork, courtesy, and consistent operational quality.