Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager (Front Office)
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager (Front Office) oversees daily front-office operations and ensures guests receive efficient, welcoming service throughout their stay. Responsibilities typically include supervising reception colleagues, managing arrivals and departures, resolving complaints, coordinating with housekeeping and other departments, monitoring room availability, handling emergencies, and preparing operational reports. Candidates should have relevant hotel experience, preferably in a supervisory or duty-management position, with strong knowledge of front-office procedures and hotel systems. Excellent communication, problem-solving, leadership, and customer-service skills are expected. The role requires flexibility to work rotating shifts, weekends, and public holidays, as well as professional presentation and the ability to remain calm under pressure.
Can I work in Singapore?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Line jobs need a Work Permit only listed countries can get; others need an S Pass (SGD 3,300+ a month, 10% cap) or an Employment Pass (SGD 5,600+, points test).
Watch for: Work Permits go only to listed countries. Indians, Sri Lankans, Bangladeshis and Filipinos qualify for hotel housekeeping, porter, cook, kitchen and waiter jobs only, at SGD 2,000+ a month and within an 8% cap.
Official source: Ministry of Manpower: Work Permit requirements for the services sector. Checked November 2026.
What the job usually comes with in Singapore
Usual for Singapore, varies by employer. Checked November 2026.
| Housing | Work Permit staff: employer must ensure proper housing (by law), such as a dorm or shared flat; others rent |
|---|---|
| Meals | Varies |
| Flights | Work Permit staff: flight home paid by the employer at the end (by law); others only if the offer says so |
| Service charge | 10% added to bills; staff share set hotel by hotel, no law; unionised hotels used points or wages (2010) |
| Contract | Work Permit up to 2 years; S Pass and Employment Pass up to 2, then 3; notice 1 day to 4 weeks by default |
| Leave | 7 days in year one, rising to 14 (by law); 11 public holidays; 14 days' sick leave |
| Income tax | 0% up to SGD 20,000 a year, then 2% to 24% (about 3% at SGD 60,000); resident rates on a 1-year pass |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About JEN Singapore Tanglin by Shangri-La
JEN Singapore Tanglin by Shangri-La is a contemporary hotel located in the Tanglin area, close to Orchard Road, embassies, medical facilities, and major business and shopping destinations. It is part of Shangri-La Group, an international hospitality company operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. The JEN brand focuses on modern, approachable hospitality, combining practical design, local experiences, and friendly service for business and leisure travellers. The Singapore property offers guest rooms, dining venues, meeting facilities, wellness amenities, and event services. Employees work in a multicultural environment with opportunities to develop hotel operations, guest-relations, leadership, and international hospitality skills within a globally recognised organisation.