Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Duty Manager
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Duty Manager oversees daily hotel operations, supports front office and guest services teams, handles guest concerns, coordinates with other departments, and maintains Shangri-La service standards during assigned shifts. Candidates should have relevant experience in luxury or upscale hotels, strong leadership and problem-solving skills, and excellent communication abilities. Fluency in English is essential; Cantonese and Mandarin are advantageous. The role requires a professional appearance, sound judgment, flexibility to work shifts, weekends and public holidays, and the ability to remain calm while managing operational issues. A genuine commitment to guest satisfaction, teamwork and service excellence is expected.
Can I work in Hong Kong?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Hotel line jobs only via the Labour Department's import scheme: 4-week local test, median wage, 2 local staff per import; managers get a General Employment Policy visa.
Watch for: Since 16 June 2026 kitchen and table-service jobs need a 6-week local test and 3 local staff per import; the hotel applies, you cannot apply yourself.
Official source: Labour Department: Enhanced Supplementary Labour Scheme. Checked November 2026.
What the job usually comes with in Hong Kong
Usual for Hong Kong, varies by employer. Checked November 2026.
| Housing | Not for local hires; imported line staff are housed by the hotel, at most 20% of pay deducted (scheme rule) |
|---|---|
| Meals | Staff canteen or duty meals common; free for imported workers when provided (scheme rule) |
| Flights | None for local hires; imported workers get free flights both ways (scheme rule); managers negotiate |
| Service charge | Varies by hotel; ask how the service charge is shared before you accept |
| Contract | Imported workers: 24 months at most, then 7+ days home leave and a new approval (scheme rule) |
| Leave | 7 days a year, rising to 14 after 9 years, plus 15 statutory holidays (by law) |
| Income tax | 0% up to HKD 145,000 a year (about USD 18,600), then 2% to 17%; pension (MPF) 5%, max HKD 1,500 a month |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Island Shangri-La, Hong Kong
Island Shangri-La, Hong Kong is a luxury five-star hotel located in Admiralty, overlooking Victoria Harbour and connected to Pacific Place shopping and business facilities. It is part of Shangri-La Group, an international hospitality company founded in Asia and known for luxury hotels, resorts and distinctive Asian-inspired service. The hotel offers guestrooms, suites, restaurants, meeting facilities, a health club and spa, serving business travellers, leisure guests and high-profile events. Employees work in a multicultural environment with a strong emphasis on warm hospitality, professionalism, guest recognition and operational excellence. Shangri-La properties typically provide structured training, career development opportunities and exposure to international hotel standards. Island Shangri-La is well positioned for hospitality professionals seeking experience in Hong Kong’s competitive luxury hotel market.